All transactions made on the Shank’s Argo website are fulfilled through Shank’s Argo or one of our suppliers and include a shipping and handling fee.
Currently, we accept payment via Mastercard, Visa, American Express and Discover credit or debit cards. We also take mail orders with money orders and personal checks. In the case of personal checks, we will hold the order until the check clears.
Credit/Debit Card Transactions
When an order is submitted, the credit/debit card is pre-authorized to verify its validity and obtain an authorization for the purchase amount. Cards are charged at the time the order is shipped. Order invoices and credit/debit card payments will show a charge from Shank’s Lawn in Chambersburg, PA.
Debit Card Transactions
Some debit card transactions will appear as if the card has been charged when we pre-authorize at order submission. This is because the issuing bank must guarantee the funds and thus removes them from the cardholder’s account, so they cannot be subsequently withdrawn. Some banks will then show a subsequent “actual charge” separate from the pre-authorization, making it appear as if there are two charges to the account until the bank returns the pre-authorization amount to the account. If it appears that your card has been charged twice, please wait a few business days for the bank to return the pre-authorization amount. If after a few days it still appears that you have been double charged, please contact your bank. We have no influence over how your bank handles debit transactions and the policies vary bank to bank.
Information about the status of your order is available by visiting the Order Status page on the Shank’s Argo website. You will need your email address and the order number to view your order status. We pride ourselves on shipping most orders from our inventory within 1 business day. Please note that orders cannot be modified or cancelled once they enter the shipping process, which, if all parts are in stock, may occur within minutes of placing the order. Submit additional inquiries about your order via our Contact Us email form or by calling Shank’s Argo Customer Service at 717-375-4455.
Prices on the Shank’s Argo website are in effect at the time of order placement and, excluding errors or omissions, will not change during order processing. All prices are subject to change without notice.
PA residents are subject to sales tax of 6%. If you are in PA and tax exempt, please add a note with your order. We will require a “Tax Resale or Tax Exemption Certificate” on file to ship an order without sales tax.
Order Accuracy Guarantee
Upon delivery of your package, please immediately check the contents for accuracy. If we made an mistake, we will correct it at no additional cost to you but we ask that you please Contact Us immediately to report the error.
Damage in Shipping
If you believe your parts were damaged or lost in shipment, please Contact Us immediately and we will communicate with the carrier on your behalf to enter a claim. Do not throw away the box or any of the contents as doing so may result in the carrier denying the claim. In the event that the carrier wants to see the packaging or parts before settling the claim, you will need these items available for inspection. Shank’s Argo will re-enter a replacement order for you which will be charged to the carrier.
Defects in Manufacture
Parts: If you believe a part you received has a manufacturer defect, please Contact Us immediately. If we can verify a defect does exist we will replace the part at no additional cost to you. Note that neither Shank’s Argo nor the manufacturer may be held responsible for a customer’s misuse of merchandise.
Equipment: If you believe a unit you received has a manufacturer defect, please Contact Us immediately. We will help you locate a local dealer to whom you may take the unit for verification of the warranty issue. Note that neither Shank’s Argo nor the manufacturer may be held responsible for a customer’s misuse of merchandise.
Availability and Fulfillment
Most orders ship from our inventory within one business day. We are constantly evaluating and expanding our inventory in order to increase the percentage of orders that ship within one day. Parts on customer orders that are not in our stock are ordered from our suppliers every weekday morning, holidays excepted. It usually takes 1-5 business days to get the parts into our stock, allowing us to fill and ship your order. Parts that are not in stock at our suppliers (the Original Equipment Manufacturer or their regional distributor) will take longer to obtain and these delays are not within Shank’s Argo’s control. All equipment offered for sale should be in-stock and able to ship from our inventory within one business day unless otherwise specified. Equipment will always ship in a dedicated box, separately from any parts that may have been on the same order. As such there may be a time difference between the arrival of equipment and parts, even when originating from the same order.
Shank’s Argo does not condone local dealer racing and reserves the right to ban users found to repeatedly cancel orders.
All returned parts must be in new, un-used, un-installed, re-saleable condition, with their original packaging. You have 30 days from the date you receive your order to return the parts to us for a full refund of the price you paid for the part. Please note we cannot refund the shipping and handling charge.
To initiate a return, please request a Return Merchandise Authorization (RMA) through our Order Status page or by calling Customer Service. You are responsible for the return shipping costs and may select any shipping method you like. Once Shank’s Argo receives and approves your return, we will apply the appropriate refund to the credit card used to pay for the order. Please allow 10-15 business days for processing returns. In order to enable efficient and timely processing of returns, please ensure that the RMA number is clearly written on the outside of the package and please include a copy of your order invoice.
Shank’s Argo partners with several major carriers for each shipping delivery option, and we will use the most appropriate carrier to deliver your order. Our Standard Service shipping starts at $7.95. Shipping and handling costs as well as service level availability such as Next Day Air are based on your location and will be displayed during check out after you enter your shipping address.
There may also be additional shipping charges for over-sized or overweight items, hazardous materials such as spray paint and oils or orders containing Whole Goods (equipment). If any additional shipping charges apply, we will contact you prior to shipping your package.
Please note that holidays observed by Shank’s Argo and/or the carrier are not considered business days for the purposes of estimating fulfillment or shipping transit times.
Shank’s Argo reserves the right to change carriers to ensure that your package arrives in the fastest time possible. All services and carriers may not be available for all locations, and availability is subject to change.
To change your shipping service level, please call Shank’s Argo Customer Service at 717-375-4455. Do not request a shipping service level change via our Contact Us email form, as it will not automatically stop your order from shipping at the current shipping service level. The shipping service level may be changed only prior to an order entering “picking” status, the point at which the order contents are physically picked in the warehouse.
By default, Shank’s Argo holds orders until we can ship them complete. Customers may request a partial shipment of their order by entering a note when submitting the order, by sending us an email via our Contact Us form or by calling Shank’s Argo Customer Service at 717-375-4455. There is an additional Shipping and Handling fee per partial shipment. This fee is charged at the time of the partial shipment.
A Drop Shipment is any order that we can fulfill from our suppliers (the Original Equipment Manufacturer or their regional distributor) inventory, and ship directly to the customer. The Drop Shipment program is designed to reduce the transit time of an order by 1-3 business days in most cases. In the case of a Drop Shipment from one of our suppliers, Shank’s Argo may alter the carrier or service level to ensure the quickest delivery time of the order. Drop Shipments are not currently available by request, and are specifically designed to reduce transit time on parts that we do not currently have in stock.
Shank’s Argo disclaims all implied warranties of merchantability or fitness for a particular purpose.
Parts: Shank’s Argo shall not be responsible for any commercial, consequential, or incidental damages arising from the use of any products. All merchandise is warranted under coverage as provided by each individual manufacturer. Goods to be returned for warranty consideration must have a Return Merchandise Authorization (RMA) Number, which can only be issued by Shank’s Argo. Please use the Order Status page to request an RMA number.
Equipment: Shank’s Argo shall not be responsible for any commercial, consequential, or incidental damages arising from the use of any products. All merchandise is warranted under coverage as provided by each individual manufacturer. Shank’s Argo will submit all warranty registration information to the individual manufacturer around the time of your purchase. As such, goods to be submitted for warranty consideration should be brought to a local authorized dealer of that equipment brand, NOT sent back to Shank’s Argo.
Shank’s Argo sells Original Equipment Manufacturer (OEM) parts and in some cases third-party manufacturer “alternative” parts. References to OEMs, their trade names, or their part numbers is for identification purposes. Shank’s Argo specifically notes when an aftermarket part is available as an OEM alternative and does not ship aftermarket parts as if they are OEM parts. Shank’s Argo does source some OEM parts from multiple sources so the OEM reference may change at fulfillment.
All equipment for sale on Shank’s Argo was sourced from the Original Equipment Manufacturer (OEM).
Web Content Correctness
The information provided on Shank’s Argo is correct to the best of our knowledge. Part numbers, descriptions, pictures and diagrams are the property of the manufacturers and Shank’s Argo cannot guarantee their correctness. It is the user’s responsibility to determine a part’s correctness for a particular application.
Unless specified to be in a set, parts shown on diagrams and in parts lists are sold in single unit quantities for the amount shown on the parts list. The diagrams are for reference use only and do not necessarily indicate quantities or sets.
DISCLAIMER AND LIMITATION OF LIABILITY
PLEASE READ: ENGINES (AND THE EQUIPMENT THAT THEY DRIVE) ARE AND CAN BE VERY DANGEROUS TO OPERATE AND ESPECIALLY TO WORK ON. ALL RESPONSES TO QUESTIONS ASSUME THAT THE PERSON ASKING THE QUESTIONS IS TRAINED AND COMPETENT TO WORK ON THAT EQUIPMENT.
While the manufacturer may warrant the goods sold to the customer, we make no warranties, express or implied, including any implied warranties of merchantability or fitness, with respect to such goods.
In no event shall Shank’s be liable to anyone for any delays, inaccuracies, errors or omissions with respect to information or the transmission or delivery of all or any part thereof, for any damage arising therefrom or occasioned thereby, or for the results obtained from the use of the materials or information. The entire risk as to the quality and performance of materials, parts, manuals, etc. and the accuracy, adequacy, completeness, currentness, validity and quality of any Information is with the USER.
IN NO EVENT WILL SHANKS BE LIABLE TO ANY PARTY (i) FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, ), OR ANY OTHER DAMAGES ARISING IN ANY WAY OUT OF THE AVAILABILITY, USE, RELIANCE ON, OR INABILITY TO USE ANY ‘INFORMATION’ ‘PART’ ‘MANUAL’ OR ‘WHOLEGOOD’, EVEN IF SHANKS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, OR OTHERWISE; OR (ii) FOR ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN, OR DESTRUCTIVE PROPERTIES OF ANY MATERIALS, PARTS, MANUALS, WHOLEGOODS, INFORMATION ETC..
Prices are subject to change. We reserve the right to change prices without changing any of our web pages. We will NOT process any order without the expressed approval of the customer if the price is different than published.